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Testimonials

Customer Survey Reviews

Katherine

Susan Peters was AMAZING! She answered all my questions and was very patient with me. Susan even spent about an hour speaking with me on a Friday night explaining everything and helping me find the best mortgage option for my needs. I cannot say enough good things about her and would recommend HarborOne and Susan to anyone needing a mortgage.


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Bernardo and Rhonda

Susan Peters was outstanding and very professional and was great working with her.


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Peter and Andrea

Susan Peters is fantastic to work with. Very responsive and quick to answer any questions. Every time we have used her everything has gone smooth and painless. Can't recommend her enough!


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Travis and Jaclyn

Professional friendly and trustworthy, I have worked with Susan and referred many friends and family to her for more than a decade. She has always consistently met or exceeded expectations, and even better now that she works with my bank for almost 20 years, HarborOne!


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Lorraine

"Susan Peter was extremely kind and professional. I would recommend her and Harbor One.
Thank you Susan Peters for all your patience and understanding in such a crazy time.
YOU ROCK!
"


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Katharine

Susan Peters is absolutely wonderful! I will recommend her to everyone I know that is looking for a mortgage


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Laureen

Susan Peters was very patient and extremely helpful in assisting me with the loan. It was the first time I have ever refinanced and the process was very smooth thanks to Susan's expertise and communication with me. I would highly recommend Susan as well as Harbor One to all of my friends and family.


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Karen and James

Excellent experience! Would highly recommend!! Thank you!


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William and Elizabeth

Unfortunately, this process took place during the covid 19 quarantine. The staff did an amazing job of continuing the process in a safe and professional manner.


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Martin

Susan Peters exceeded all my expectations, I closed on my house Feb 12 within 2 months of starting the process in December! Susan masterfully guided me thru the mortgage process in clearly defined steps without issue from 'offer' to 'closing'.


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William

Susan Peters was so wonderful to work with on this. She gave so much great guidance throughout the process. This was my third time going through the loan process, and my fiancees first. She far exceeded the service of anyone I had worked with in the past and provided great insight to my first-time co-borrower. I also loved that she came in person to the closing and provided a handwritten thank you note and gift card...truly exceptional customer service!!! I will be highly recommending her to anyone I know looking for service in the future!


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Adam and Joanne

"Susan excedes expectations every time. She is very personable and understands that every person has different needs and has a different way of processing information. I have seen her have conversations with children and adults over the years and in every instance, she gives every person her full respect and attention in every interaction. She is a great listener, she weighs multiple options for what is best for each client, and explains each one in a way that person can understand it. I've never worked with someone else like her and trust her completely with my families financial desicions.
She is professional, knowledgeable, and always explains each part of the transaction so we completely understand what to expect and when to expect it. We have and will continue to recomend her to anyone in need of a mortgage specialist. "


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Kim

Susan Peters and Bob Petrocelli are great and I would work with them again at any time.


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Laura

Susan was phenomenal. I felt very secure in signing papers because I had complete trust in what Susan told us. She explained every detail to us and made sure we were onboard before we moved forward. She was very helpful with every document I needed, and she was very accommodating as far as timing.


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Meredith W.
East Bridgewater, MA

Susan was always available. She responded immediately to phone calls or emails--even called me back late on Saturday night to answer some questions. She was very detailed and explained everything clearly. She was amazing!


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Leah C.
South Weymouth, MA

Susan Peters worked with me for over two years helping me understand the process, guide and execute, and ultimately landing me in my home that has been in our family for nearly 100 years. I cannot thank her enough. Sue Peters is amazing! I mean this with all sincerity. So trustworthy, reliable, ethical, knowledgeable--a true gem.


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Brian R.
Rockland, MA

Susan Peters was phenomenal to deal with. She went above and beyond in every way possible. Not only did she explain everything in great detail to help me understand the process, she even helped me with my mortgage while she was on vacation! She is a true professional in every way.


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A & J
Grafton, MA

Susan went above and beyond. I have known her for most of my life, but that doesn't always mean you should trust a friend in business. She was highly recommended by family and friends and we couldn't have bought our first home without her...Susan really did an amazing job of preparing us financially and mentally for every step that was coming down the road. She even helped navigate a few obstacles we didn't see coming. The experience and advice in situations we didn't know existed made it so much easier knowing we had someone knowledgeable and professional in our corner.


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Kathryn R.
Pembroke, MA

Susan Peters went above and beyond in each and every aspect of the transaction. Amazing doesn't even begin to describe her.


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Susan went above and beyond. I have known her for most of my life, but that doesn't always mean you should trust a friend in business. She was highly recommended by family and friends and we couldn't have bought our first home without her...Susan really did an amazing job of preparing us financially and mentally for every step that was coming down the road. She even helped navigate a few obstacles we didn't see coming. The experience and advice in situations we didn't know existed made it so much easier knowing we had someone knowledgeable and professional in our corner. - A & J Grafton, MA
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